Do you have a background in IT and enjoy dealing with people? Then this position is for you!
This is an excellent opportunity for a career in IT within a multinational and busy environment. The ideal candidate will have fluent Swedish with a good level of English and previous IT experience.
This is the perfect job for people with fluent Swedish and a good level of English who want to:
~ develop their IT- and Customer Service skills.
~ get a great international experience in a friendly and multicultural company.
~ get a competitive salary (€23,400/year = approximately €1,755/month after taxes) as well as a relocation package (€800 on completion of 4 months service = €400 after 2 months and €400 after an additional 2 months, tax free).
Responsibilities:
~ Follow-up and resolution on tickets / escalations coming from IBM's Swedish first-line support agents.
~ Outbound calls to customers who have called technical support - solving their problems by phone, including remote access of customers' computers where necessary.
This role calls for someone with a very strong technical background and varied IT skills, as the problems you will solve range from issues with servers, email, operating systems, (Vista and XP) and so on. Depending on the nature of the issue, some queries can take up to 3 hours to solve so patience and an analytical nature are a high priority in choosing our successful applicant. The inherent customer service element of this work requires someone with an excellent phone manner and an understanding of how to calmly guide a customer through a detailed technical solution by phone.
This role is very target-driven, as you will have a queue of emails to attend to and efficient resolution for problems logged by customers is of the utmost importance.
Requirements:
~ Fluent Swedish with a good level of English. An understanding of Norwegian is an advantage.
~ You have at least 1-2 years experience working in technical support or a similar IT problem-solving position.
~ You have a passion for IT, and enjoy being the person who can solve difficult problems for customers.
~ You have preferably completed an IT study qualification.
~ You have experience working with Windows XP and / or Vista.
If you are an energetic and outgoing professional intent on providing world-class service, this is the role for you! Variety, responsibility, teamwork, training and rewards are all on offer. This is an excellent opportunity for someone who wants to develop their Customer Service and computer skills within a global company. You will work in a friendly environment where employee creativity and innovation are both encouraged and rewarded. All our preparations and interviews are carried out over the phone, so you wont need to fly to Ireland until you have been made an official offer.
Does this sound like the job for you? Then why not apply today?! Send us your CV. (CV must be sent in English.).
HBA Global Announces Call For Speakers
Industry Experts Wanted for Leading Beauty and Personal Care Educational Conference
PR Newswire
NEW YORK, Feb. 2
NEW YORK, Feb. 2 /PRNewswire/ — HBA Global Expo is seeking speaker proposals for its renowned educational program taking place September 28-30, 2010 at the Jacob K. Javits Convention Center in New York. Leaders in all areas of the health and beauty business including marketers, product developers, consultants, educators, researchers, entrepreneurs, and manufacturers are encouraged to submit an application.
HBA (www.hbaexpo.com) is the leading product development forum for the cosmetics, personal care, skin care, fragrance and wellness industries. The trade show and conference annually attracts more than 16,000 industry professionals including the world's top beauty brands and suppliers.
This September, the three-day HBA educational program will feature its popular Marketing and Technical Conference along with dedicated conference programs focused on Green Cosmetics, the Global Perspective, and Future Trends.
"As an event that covers all aspects of the industry, HBA's educational program provides conference delegates with proven strategies, latest innovations and tools as well as unrivaled access to industry experts to propel their new product development plans," said Jill Birkett, Brand Director, Beauty & Wellness. "This year we look forward to improving the educational experience and fostering an even greater exchange of fresh ideas and best practices."
Most sessions in the HBA Conference Programs are 90-minute panels and include three speakers addressing different elements of a similar topic. Some of the topics that will be covered at HBA include an in-depth look at product categories, market and distribution trends, creating successful brands, package design and consumer appeal, innovation and idea generation, regulatory update, social media, connecting to the consumer, and real-world case studies.
Those interested in speaking at HBA should submit a 150-word description of a proposed topic along with a brief bio, including previous speaking experience, and full contact information to Rebecca Fraimow, Education Program Director, at rebecca.fraimow@ubm.com. More information about HBA, including last year's sessions and speakers can be found at www.hbaexpo.com/conference-programs-2009 or call 212-600-3085.
About HBA Global Expo & Conference
HBA Global Expo & Conference (www.hbaexpo.com) is the leading product development for the entire beauty community including skin care, cosmetics, fragrance, personal care and well-being industries. For three days the top brand manufacturers from mass to prestige, as well as independent and niche beauty companies will gather to learn about industry trends and discover new products from the world's leading suppliers. The HBA educational conference is renowned for providing an unparalleled look at both the marketing and technical drivers in the health and beauty space and provides proven strategies for business growth. For year round HBA information including HBA's Honest Beauty Blog and supplier resources go to www.hbaexpo.com.
SOURCE HBA Global
Contact
Rebecca Fraimow, Education Program Director, rebecca.fraimow@ubm.com, +1-212-600-3085
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